Store Policies

Caraccomo – Store Policy

Thank you for choosing Caraccomo! By using our website, you agree to adhere to the following policies. We encourage you to read them thoroughly.

1. Booking and Payment:

Shortlet Apartments:

– All apartment reservations are contingent upon availability.

– A partial or full payment may be required at the time of booking, as specified in the property details.

– Accepted payment methods will be clearly outlined during the booking process.

– You will receive a booking confirmation via email once your payment is successfully processed. Please check the details carefully and inform us immediately of any errors.

– A security deposit may be necessary upon arrival and will be refunded according to the property’s policy after a satisfactory inspection at check-out.

– Check-in and check-out times are detailed in the property information. Late check-out may incur additional fees.

– Executive Car Rental:

– All car rentals depend on vehicle availability.

– A booking confirmation will be sent to you via email.

– At the time of vehicle pick-up, a valid driver’s license and a specified payment method (e.g., credit card) in the renter’s name are required.

– A security deposit may be necessary and will be refunded upon the vehicle’s return in the agreed condition, in accordance with the rental agreement.

– Rental rates, including mileage limits and any extra charges (e.g., insurance, additional driver fees), will be clearly communicated during the booking process.

– You must adhere to the pick-up and return locations and times as stated in the booking confirmation.

Food Vendors:

– Orders depend on the vendor’s availability and their hours of operation.

– Full payment is required when the order is placed.

– Accepted payment methods will be clearly indicated during the ordering process.

– Order confirmations, including estimated delivery or pick-up times, will be sent via email.

– Any applicable delivery fees will be clearly communicated during the ordering process.

– Please specify any dietary restrictions or allergies when placing your order. While we will inform the vendor, we cannot guarantee that all requests will be fulfilled.

2. Cancellations and Modifications:

Shortlet Apartments:

– Cancellation policies differ based on the property and the booking rate. Please check the specific cancellation policy provided during the booking process.

– Refunds, if applicable, will be processed in accordance with the property’s cancellation policy and may incur processing fees.

– Requests for changes to bookings (such as date adjustments) are subject to availability and may involve additional charges. Please reach out to us promptly for inquiries.

Executive Car Rental:

– Cancellation and modification policies vary according to the rental agreement. Please refer to the specific terms and conditions provided during the booking process.

– Cancellations made within a specified timeframe may incur a cancellation fee.

– Modifications (such as changes to rental dates or vehicle type) are subject to availability and may affect the rental rate.

Food Vendors:

– Cancellation policies may differ by vendor. Please consult the specific policy provided during the ordering process.

– Once an order has been processed by the vendor, cancellations may not be possible or may incur a cancellation fee.

– Modifications to orders may be feasible based on the vendor’s policies and the current status of order processing. For assistance, please reach out to the vendor using the contact details included in your confirmation.

3. User Responsibilities:

– Users must provide accurate and current information throughout the booking or ordering process.

– Users agree to utilize the website solely for legal purposes and in a way that does not violate the rights of others or hinder their ability to use and enjoy the website.

– Users are accountable for complying with the specific rules and regulations associated with the booked shortlet apartment, car rental agreement, or the terms set by food vendors.

– Any disruptive, disrespectful, or unlawful conduct during your stay at a shortlet apartment, while using a rental vehicle, or when engaging with food vendors will not be tolerated and may lead to the cancellation of your booking/service without a refund, as well as potential legal repercussions.

4. Liability Disclaimer:

– We serve as a booking platform that connects users with providers of shortlet apartments, executive car rentals, and food vendors. We do not directly provide these services.

– Although we make every effort to ensure the accuracy of the information on our website, we cannot guarantee the quality, safety, or appropriateness of the services offered by third-party providers.

– We are not responsible for any loss, damage, injury, or inconvenience that may arise from your interactions with shortlet apartment providers, car rental companies, or food vendors. Any issues or concerns should be directed to the respective provider.

– We do not take responsibility for the availability or quality of internet services, utilities, or other amenities at the short-term rental apartments.

– We are not liable for any delays or issues with food delivery that arise from circumstances outside the vendor’s control, such as traffic or weather conditions.

5. Intellectual Property:

– All materials on this website, including but not limited to text, graphics, logos, images, and software, are owned by Caraccomo Services Limited or its licensors and are safeguarded by relevant intellectual property laws.

– Users are not permitted to reproduce, distribute, alter, or create derivative works from any content on this website without obtaining our prior written permission.

6. Privacy Policy:

– We value your privacy. Please consult our separate Privacy Policy, which details how we gather, utilize, and safeguard your personal information.

7. Governing Law and Dispute Resolution:

– These policies will be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

– Any disputes arising from or related to these policies will fall under the exclusive jurisdiction of the courts located in Port Harcourt, Rivers State, Nigeria.

8. Amendments to the Policy:

– We reserve the right to change or update these policies at any time without prior notice. Any modifications will take effect immediately upon being posted on the website. Your continued use of the website following such changes indicates your acceptance of the updated policies.

9. Contact Us:

– Should you have any questions or concerns regarding these policies, please reach out to us using the contact information available on our website.

Thank you for choosing our Caraccomo! We wish you a wonderful experience.